I just got back from vacation, which means that I have had the opportunity to be in a lot of places where newbies (tourists - often myself or my family) encounter a lot of veterans (locals, workers, frequent customers). The product of this combination is often a newbie doing something inappropriate for the setting, followed … Continue reading smh (shaking my head) – an opportunity

If you wonder where you should focus your attention in your organization, think about the last time you gave someone an award for something. It was probably because they did something that your group really needs, but doesn't happen enough. Probably something that, if done all the time, would take your group to a higher … Continue reading What should I work on next?

Well, they might not really be jerks. They might just have questions or they might even be agreeing with you. But under the pressure of presenting, when someone seems to attack your message, it’s easy feel that way and to try to shut them down, interrupt them, or otherwise get around them. At least, that’s … Continue reading Dealing with jerks at a meeting