"It's going to take some boldness and courage," she said, "to be willing to approach the other teams and be open with your data, but it's the only way we're going to succeed." The discussion was around the need to work together with other departments within our organization. This was new for us, because these … Continue reading We don’t need another hero
The professional poker player Annie Duke, in various articles and podcasts, answers the question about whether life is more similar to chess or poker. She makes the point that in poker there is a large element of chance. No matter how good a player you are, some of the cards remain face down, and what … Continue reading Poker and Healthcare
I was part of a facilitated discussion for a charitable group, and the question posed to us was: How do we increase empathy? It was a diverse group of entrepreneurs, educators, and others (I include myself as an "other"). There were a lot of thought-provoking questions raised: How and when do you start teaching kids … Continue reading The gift of empathy
In Seth Godin's podcast Akimbo, he discusses the concept of being supple, or being resilient in a changing world. In the subsequent episode, he answers listener questions about the previous week. A filmmaker asks what he should do, given that much of the creation of pictures and videos has shifted away from experienced professionals to … Continue reading Redefining “better”
I've previously written about using mission statements as a clear declaration of your goals. While there are different formats for capturing this concept - guiding principles, core values, vision statements - they all allow you to refer to your true goal and redirect yourself when you start to drift. The important thing is to have … Continue reading Write your mission statement
There's a repeating conversation that goes like this: "Hey, did you know that we can charge extra for [fill in something that customers don't really want]?""Yeah, but wouldn't that be taking advantage of our customers? ""Well, maybe a little bit, but it will make us more money. And we need to make money to stay … Continue reading Goal vs game
I did two things last week which at first seemed unrelated. First, I finished reading the book The Checklist Manifesto by Atul Gawande. Second, I attended a roundtable discussion on the topic of utilization management, with a focus on the history and use of pre-authorization. In The Checklist Manifesto, Gawande describes his quest to increase … Continue reading How do we manifest the checklist?