One lesson from COVID has been that some things we thought were impossible are not only possible, but also necessary. Working from home is one of those and another is telehealth. Why have we been making patients come in to see us when many of them would rather stay home because of comfort, transportation issues, … Continue reading Start designing telehealth now
Leadership
Getting into a good college is nothing to be proud of
As school is starting, incoming high school seniors (my son among them) are ramping up their college application process. The parental hope is that our kids will make it into their desired school. If only they can do that, all will be right with the world! We will have achieved the ultimate in parenting, and … Continue reading Getting into a good college is nothing to be proud of
Watching with the sound off
My family is the main priority in my life and I always thought that my behavior reflected that truth. And then, several years ago, I was presented with a question: "What have you done today to show the people in your life that you love them?" In examining myself from the perspective of a third … Continue reading Watching with the sound off
We don’t need another hero
"It's going to take some boldness and courage," she said, "to be willing to approach the other teams and be open with your data, but it's the only way we're going to succeed." The discussion was around the need to work together with other departments within our organization. This was new for us, because these … Continue reading We don’t need another hero
The challenge of collective action
As I write this, we are in the middle of the COVID-19 pandemic. Collective action - when we all act together - is playing out in the headlines, as we watch from isolation. Collective action comes in various forms: Constructive collective action, with people keeping social distance and stores and businesses doing what they can … Continue reading The challenge of collective action
Poker and Healthcare
The professional poker player Annie Duke, in various articles and podcasts, answers the question about whether life is more similar to chess or poker. She makes the point that in poker there is a large element of chance. No matter how good a player you are, some of the cards remain face down, and what … Continue reading Poker and Healthcare
Team Fundamentals, part 2
In the previous post. I wrote about how every team has four foundational elements. As a reminder, they are: PurposePeopleMeasuresMethods What would make each element successful? For each foundational element, you want to check for: Clarity - Is the concept clear and specific?Agreement - Does every team member have the same understanding, and do they … Continue reading Team Fundamentals, part 2
Red Goggles 