One lesson from COVID has been that some things we thought were impossible are not only possible, but also necessary. Working from home is one of those and another is telehealth. Why have we been making patients come in to see us when many of them would rather stay home because of comfort, transportation issues, … Continue reading Start designing telehealth now
Healthcare
The default
Companies know that there is power in default choices. When you sign up, they default your choice to agree to receive advertising emails from them. They also default to the option that your contract will renew at the end of your subscription period. Whenever possible, they make the choices for you (repeat last order? same … Continue reading The default
We don’t need another hero
"It's going to take some boldness and courage," she said, "to be willing to approach the other teams and be open with your data, but it's the only way we're going to succeed." The discussion was around the need to work together with other departments within our organization. This was new for us, because these … Continue reading We don’t need another hero
Poker and Healthcare
The professional poker player Annie Duke, in various articles and podcasts, answers the question about whether life is more similar to chess or poker. She makes the point that in poker there is a large element of chance. No matter how good a player you are, some of the cards remain face down, and what … Continue reading Poker and Healthcare
The gift of empathy
I was part of a facilitated discussion for a charitable group, and the question posed to us was: How do we increase empathy? It was a diverse group of entrepreneurs, educators, and others (I include myself as an "other"). There were a lot of thought-provoking questions raised: How and when do you start teaching kids … Continue reading The gift of empathy
Redefining “better”
In Seth Godin's podcast Akimbo, he discusses the concept of being supple, or being resilient in a changing world. In the subsequent episode, he answers listener questions about the previous week. A filmmaker asks what he should do, given that much of the creation of pictures and videos has shifted away from experienced professionals to … Continue reading Redefining “better”
Write your mission statement
I've previously written about using mission statements as a clear declaration of your goals. While there are different formats for capturing this concept - guiding principles, core values, vision statements - they all allow you to refer to your true goal and redirect yourself when you start to drift. The important thing is to have … Continue reading Write your mission statement
Red Goggles 